What is is a "user name"? Is there some standard way to choose a user name?

Your user name combined with your password is used to authenticate your identity before allowing access to your profile (user account). Your user name may only contain letters and numbers -- no spaces, apostrophes, commas, or other punctuation.

There is no standard technique for choosing a user name. Here are a few things to consider:

  • Memorability: Pick a user name that means something to you so you can remember it.
  • Uniqueness: Your user name must be unique to our system, that is, it must be different from all other user names already in the system. If you choose a simple and obvious user name (e.g. "superman", "colorado"), it is quite likely it will be taken already. Of course, there is no penalty for trying --- if you pick a user name that is already taken, the system will let you know and ask you to choose a different one.

One easy way to create a user name is to join your first and last name together. For example, if your name is "John G. Smith", you might consider using "johngsmith" as your user name. Or you could use only your initials and last name for more privacy, as in, "jgsmith". If you find that the user name you create in this fashion is already taken, add a few numbers to the end, e.g., "jgsmith1546".

What is the best way to choose my password?

Your password should be memorable. It should be something easy to remember, yet complicated enough that no one could guess it just by knowing a little bit about you. Here are some specific hints:

  • Do not use passwords that are based on personal information that can be easily accessed or guessed.
  • Do not use words that can be found in any dictionary of any language.
  • Do not use the same password for all of your online accounts. Otherwise a hacker that gets lucky and breaches one account will instantly have access to every other account you have online.

One technique to create strong passwords is to think of an easy to remember phrase that is meaningful to you, and then create a password by using the first character of every word --- something you can type by just repeating the phrase.

I'm having a problem with this online system. How can I contact National Park Service staff for assistance?

NPS Contact Information:

Grand Canyon National Park, River Permits Office
1824 South Thompson St, Suite 201
Flagstaff, AZ 86001